Support, reports and disputes

• Request clarification, evidence, corrections or a campaign update.
• Add a warning or restrict campaign visibility while a material concern is reviewed.
• Pause new platform-facilitated activity where technically and legally available.
• Reject, suspend or remove content that breaches platform rules or applicable law.
• Preserve records and cooperate with payment, identity, infrastructure or lawful authorities.

Prima Ordia cannot reverse a confirmed blockchain transaction or take funds from a self-custodial wallet. Refunds, cancellations, milestone votes and withdrawals are available only where the campaign’s published rules and on-chain program permit them. Removing a campaign page does not itself reverse an on-chain transaction.

• Urgent: active account compromise, credible threat, or ongoing fund-loss risk—triaged as soon as practicable.
• High: suspected fraud, impersonation, prohibited content or blocked refund/withdrawal—target initial review within two business days.
• Standard: campaign accuracy, service issues and appeals—target initial review within five business days.

Targets are not guarantees. Complex, cross-border or third-party matters can take longer.

Reports are assessed on available evidence, seriousness, urgency and potential harm. Except where doing so could create risk, breach law or compromise an investigation, a creator will normally receive the substance of a material allegation and a reasonable opportunity to respond. Interim restrictions may be used while facts are checked.

Material security or operational incidents are contained, investigated, documented and escalated to the authorised incident lead. Prima Ordia will preserve relevant logs, coordinate technical recovery, assess notification duties and publish an appropriate status update when public communication is necessary and safe.